If you want to unlock your Digicel mobile phone and use it with other providers, you have come to right place. Unlocking will remove network (carrier) lock from your device and allow you to use it with any SIM from any carrier network you want.
Unlocking is quite simple. No technical knowledge or past experience is needed. You can easily unlock your mobile device and use it with any compatible carrier you want. If your phone is asking for a network unlock code (SIM Network Unlock PIN or Service Provider Lock Code), we will obtain the required code from carrier or manufacturer device databases using your phone's unique IMEI (serial) number via our data provider. After that, we will send them to you by e-mail (you can also view the codes on the tracking page). Once you have your code, you will only need to insert your new SIM and enter it to complete unlocking.
If your device does not ask for an unlock code but shows only a SIM or network locked message, you can use our USB Unlock software, which can unlock your phone in minutes. Your device is connected to a PC via a USB cable, and the network lock is removed using software. Software can unlock Samsung, Motorola, and LG devices in minutes, and it is more economical and faster. Unlock software is offered for phones that cannot be unlocked with a code or where a quicker unlocking process is desired.
Unlock Without Conditions!After unlocking, you will be able to use any SIM from any compatible carrier network. You can unlock mobile devices without requiring any eligibility. It does not matter if you have an active plan or an ongoing contract. Once unlocked, you can use your device freely with any mobile carrier you want.
Unlocking is GuaranteedWe guarantee to provide a valid code if your phone is asking for "SIM Network Unlock PIN". If software is offered for your phone after selecting your device on above form, we guaranty our software will unlock your phone. We will also not charge you until unlocking is completed (unlock code or software is delivered). You will pre-order with zero risk, and complete order only when you unlock your device. You can view details of our Guarantee here.
Unlocking does not Affect Warranty and Performance
Our offered unlocking methods do not make any changes in your device's software or hardware. Unlocking does not effect any applications and data so you can be sure that it will not make any changes to your phone. These preferred by mobile device manufacturers and carriers, so our methods are the safest for unlocking.
Most mobile devices can be unlocked by entering a network unlock code (SIM Network Unlock PIN). However other methods may be needed when it is not possible to unlock device with an unlock code (If device does not ask for a network unlock code). In this case, the remote unlock method (UICC unlock) or unlocking software can be used for unlocking.
Unlocking methods may differ depending on the device's manufacturer, model, and original network. This could be an unlock code, software, or a Remote Unlock App (UICC unlock).
To give brief information, we can define them under a few methods.
Network Unlock Code: Manufacturers program some models to be unlocked using an unlock code. When devices are programmed at the factory, the device manufacturer assigns a network unlock code and stores these codes in their mobile device databases. They share these unlock codes with providers, service centers, and authorized data providers when required. If the phone needs to be unlocked, the unlock process is completed by entering the SIM unlock code programmed by the manufacturer. If your phone is asking for a network unlock code (SIM Network Unlock PIN), it can be obtained from carrier or manufacturer device databases using your phone's unique IMEI (serial) number via a data provider. Once you have your code, you will only need to insert your new SIM and enter it to complete unlocking.
Unlocking Software: The Unlock software method can be used in cases where the Unlock code cannot be found in the manufacturer or carrier device databases, or when the device does not ask for a network unlock code. Your Device is connected to a PC via USB Cable and network lock is updated using software. The software method is often more economical and faster. It is recommended for phones that cannot be unlocked with a code or where a quicker unlocking process is desired (Software is delivered instantly and the process is completed in a few minutes).
Remote (UICC) Unlock: Some devices may not ask for an unlock code but they can be unlocked remotely. The universal integrated circuit card (UICC) stands for the smart card in mobile devices that store security data. UICC unlock is method of removing a carrier lock from a device remotely without needing an unlock code or using software.
When you use a SIM from a different provider, your device will connect to carrier/manufacturer device database servers and check for network unlock status. To unlock the device, simlock status is update to unlocked in these databases via a data provider.
Note: Only eligible devices (fully paid and active on network) can be unlocked with UICC method. Devices with following status (Non-Eligible) can not be unlocked with UICC method;
- Unpaid (Not fully paid),
- Non-completed installments,
- Devices with past due balances,
- Not activated devices, and
- Activated devices less than 60 days old.
USB unlock software is recommended for non-eligible devices.
Some carriers activate SIM network lock (aka carrier lock) on some of their mobile devices and restrict them to their network and services. SIM locked devices will work only with that Carrier's SIMs and services. These phones will not work with other carriers unless this lock is removed.
How is SIM Lock Activated?When the devices are programmed at the factory, the SIM Lock is activated by the manufacturer, upon the request of the carrier who sells the device. SIM locked devices are programmed to work only with specific providers and when other providers' SIM Cards are used, the device checks whether the SIM card belongs to that authorized provider. If an unauthorized carrier's SIM card is inserted, your device will not work with this provider, unless the device is SIM unlocked.
Why is SIM Lock Activated? Carriers offer various promotions and discounts to make their services more attractive and to encourage mobile users to use their services. These may be the discounts they offer for phones, or they may be mobile plans or discounted mobile tariffs.
In order to guarantee that they can redeem these discounts, they want their devices to be used with their own services, so they aim to keep users on their own network by activating the SIM Lock for certain periods of time.
Another reason is that some malicious sellers working in stores may show the phones to be sold to fictitious people, and this may cause financial damage to the carriers. In such cases, they aim to make the phone unusable with other carriers by locking it to their own network.
The above reasons may be useful for carriers, and it is possible to qualify some of them, but this may put people who make their payments on time or who buy second-hand phones in a difficult situation.
Manufacturers do not unlock phones. They activate the SIM Lock at the request of the carriers and tell the end users to contact the company who sold the phone.
Carriers have different unlock policies. Some carriers can unlock phones under certain conditions and you must meet these conditions. Each company has different conditions for Unlock Eligibility and they will not unlock unless you meet these conditions. E.g.;
- If you bought your phone on a mobile contract plan, they won't unlock before the contract expires.
- If you have not completed the payment of your phone and plan, or if you have unpaid bills, they will not unlock without paying all your bills.
- They offer the condition of being a customer for a certain period of time in the plan you bought the phone (some companies requires being of an active customer at least 1 year), they do not unlock the phone before the period specified in the Contract expires.
-Carriers can request the information of the person who bought the phone or the account where the phone is registered. If you bought a used phone from Ebay, Amazon, Bestbuy or any other platform, you may not be able to know the original account holder's information, in which case Carriers will not unlock phone.
Can SIM lock be Removed?SIM locks can be removed from almost any phone. SIM lock removal is easy for most phones. Some models may require little effort, but it is still possible to unlock them. Please click on the unlocking questions tab for more information about unlocking.
Unlocking is actually a simple technical process. Although most phones can be unlocked with an unlock code, other methods may be needed for phones that are not unlocked with a code. The unlocking methods may be different depending on the device brand, model, and original network. This may be unlocking code, software, or a remote unlock method.
If your device is asking for a SIM network unlock PIN code, we will obtain this unlock code from manufacturer device database servers via our data providers and provide it to you. You will only need to enter this code to complete unlocking.
If your device does not ask for a code but shows a SIM or Network Locked message instead, we will provide you with unlocking software that will unlock your device within minutes.
Apple devices cannot be unlocked with an unlock code or software because iPhones and iPads store SIM lock information in their online database servers. Remote unlock (UICC unlock) is needed for iPhones. SIM lock status is updated to unlocked through a data provider, and unlock is completed. As it is completed remotely, iPhones are one of the easiest and most hassle-free phones to unlock. We work with different data providers to unlock iPhones, and we can easily unlock Apple models by updating through these providers.
On this page, you may see several glossary terms that you might not be familiar with. Here's a brief explanation of some of the most common terms used on this page.
Carrier: A company that provides wireless communication services to customers. Example Boost Mobile, AT&T, T-Mobile, Verizon Wireless.
Device: Usually Refers Mobile Phones and Tablets that can be connected to wireless networks.
IMEI: International Mobile Equipment Identity - a unique 15-digit number assigned to every mobile device. Can be obtained by typing *#06# or can be viewed by "Settings -> About Phone" on Android Menu.
SIM Lock: When a mobile device is restricted to work only with a specific carrier network. For example, a device that only works with Boost Mobile has SIM lock.
SIM: Subscriber Identity Module - a small chip placed in a mobile device that contains unique identification information for the user and device.
SIM (Network) Unlock: The process of removing a carrier (Boost Mobile) restriction from a device, allowing it to work with any carrier network.
SIM Network Unlock PIN: SIM network unlock Pin (also known as an network unlock Code) is an unlock code assigned by device's manufacturer (Samsung, Motorola, LG .etc during programming of the mobile phone) to allow that device to use other carrier networks. This code is used when a user wants to switch to a different carrier or use their device internationally with a different carrier. The SIM network unlock Pin is randomly assigned by device manufacturers and its unique for each phone. This code is stored in either manufacturer or carrier's mobile device databases and can be shared with carriers, service centers and authorized data-providers.
We obtain this unlock code from manufacturer device database via our data providers.
Master Service Lock: MSL (Master Subsidy Code or Network Unlock Code) is the unlock code assigned by Motorola to their phones. This code is used when a user wants to use a different carrier. This is randomly assigned by Motorola and unique for each device. This code is stored in manufacturer's mobile device databases and can be shared with carriers, service centers and authorized data-providers.