SIMUnlock Satisfaction Guarantee

The following are the Terms and Conditions of orders placed with SimUnlock.Com and partner web sites.

Satisfaction Guarantee

We will not charge you until unlock codes are delivered or the remote unlock service is completed. You will be placing a pre-order with temporary authorization hold and payment is not final untill service completion. We will only complete payment when unlock service completed.

You will see a pending payment (temporary authorization) until unlock service is complete. We usually do not capture (complete) payment within 2 to 7 days after delivery of unlock service (Unlock code, USB unlock software .etc) or completion of remote unlock service.

If you report unlock service did not work during this period and request a cancellation, we will cancel pre-order and return temporary hold amount to you in full within 24 hours..

If you report unlock service did not work and request a cancellation after completing payment (usually after 3 to 7 days of delivery of service), we will refund your payment in full.

We offer %100 satisfaction and unconditional money back guarantee for all our services so we will do our best to make sure you are satisfied with our services.

You can benefit from our satisfaction guarrantee within 2 months from the date of purchase. Please contact us using our Support Form or via WhatsApp Support Line to benefit from our satisfaction guarantee.

Money Back Guarantee

We guarantee full money back and full return on following conditions.

  • Phone is still locked after you enter unlocking code provided by us.
  • Phone is still locked after using any software provided by us.
  • Phone is still locked after our remote unlock confirmation.

If we can not obtain an unlock code for your device or if we can not complete remote unlock, we will cancel pre-order and we will will return temporary hold amount to you within 1 to 2 days and we will send a confirmation mail to your email address. You will never be charged for non completed orders.

Please contact us within 2 months from the date of purchase to benefit from our money back guarantee.


Unlocking requests will be processed and and confirmation message will be sent via e-mail on receipt of cleared payment.
Delivery time varies depending on the device brand and model.
Please check order page for accurate delivery time.

Please configure properly any filtering program you are using to avoid of non-receipt of e-mails. If you are using an email with filtering capability, you may also check filtered (Spam and junk) email folder.
You may contact us via Support Page if you have email delivery issues.

Orders placed online can be placed on our order form.
Payments placed online will be placed on 256 bit secure servers. On this form, all credit / debit card details are transmitted using SSL, the universally recognized security system for transmitting encrypted information over the Internet. SimUnlock.Com will never see your credit / debit card / payer account details.
Privacy Statement

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only.
SimUnlock.Com will not knowingly pass on any details we hold on customers or web site visitors to any third parties.
We protect the privacy of this personal information using our highly secure, password-protected servers.

ALL Brands & Logos are registered trademark of their Respected Owners.
This site is not affiliated and is not part of any Carriers or Handset manufacturer.
Please be aware that using unofficial products with your device may invalidate manufacturer's or Carrier's Warranty.
Orders are subject to our Terms and Conditions.